Enterprise Training: First Voice’s Unlimited Staff Model

March 18, 2016

Your Training Challenges 
Because what you need is unique

Getting OSHA-compliant training is easier said than done. Multiple-location companies and franchise organizations are faced with unique challenges when it comes to providing staff training:

  1. High turnover
  2. Budget impact
  3. Multiple locations and departments
  4. Training time
  5. High Staffing Needs

What you need is affordable, flexible training options, customizable to fit your organization’s unique structure, staff, time frame, and budget. And that’s exactly what First Voice Training provides.

Who We Are
Innovators in our industry

We are in the business of making minutes matter. From the crucial minutes that occur after the onset of a medical emergency to the minutes it takes to complete a training course, we believe that every single minute counts. So we’ve made it our mission to provide first aid supplies, technology, and training that save time and money but don’t skimp on quality.

How We Can Help
Engaging technology, empowering people

1.Unlimited Access and Controlled Cost Models at an Enterprise Level
As a multiple-location company or franchise, ensuring that all your employees receive mandatory training can be both complex and costly. Our answer to that is a cost-efficient training system with no employee access ceilings.

Access
A rotating door for employees is a reality faced by many industries, and it makes training difficult and often too prohibitive in time and labor costs. However, First Voice Training allows employees to train anytime—that’s 24/7 access on all 365 days of the year. This flexible system means that training no longer has to be done during times of key field activity, such as during hands-on, in-store, or on-floor hours. With no limit on who can be trained, and when, you control outgoing spend and get more value for your money spent.

All of our training courses are OSHA compliant and up to date with the most recently approved science protocols for emergency preparedness, CPR, first aid, and workplace violence. And, courses even cover the required equipment you have at your facility and how to use the equipment, which helps with OSHA-compliance safety initiatives.

Cost

We offer controlled costs, which allow for best-practice compliance and affordable, tracked training solutions that are sustainable for organizations with high staffing models and high staff turnover.

Many of our clients pay under $1–5 per person per year, a low price that is unheard of in the training and compliance industry.

We can do this because we offer enterprise training for emergency preparedness and safety on a cost-per-location basis, as opposed to a cost-per-employee basis. By paying a low-cost annual service subscription per location, you can train your employees anytime. Our fixed cost-per-location pricing model, in fact, often saves you money on the traditional courses we offer from our core course product catalog.

2.Additional Revenue Streams for Your Business
Our turnkey system is an excellent reselling opportunity for your organization to provide to franchisees for state and/or federal requirements. We allow franchises to license and brand our training to sell internally to the franchisees as a corporate overhead fee income stream. This allows for additional revenue streams at the corporate level while meeting the needs of franchisees and providing very low bulk volume training course access.

3.Flexible Integration
As the licensed and intellectual property holder and content editor, we are able to white label our accredited training to your franchises at a these low pre-approved rates. Or, we plug our curriculum and content into your existing learning management system (various solutions exist on how to do this). This system is turnkey and allows for quality service to be provided at a discounted rate due to the bulk training volume of organizations like yours. Basically, we price it out per location per year so that it’s affordable to you and helps you meet your bottom-dollar budgeting needs for new account acquisition.

Your Course Needs
Relieve the Stress of Training

Most states require social services to facilitate both mandatory reporter and universal precautions (BBP) training, and any workplace is supposed to offer first aid and CPR training opportunities to employees that are potential responders for workplace emergencies. Our training solutions are effective, and we are more than happy to provide OSHA and state codes information to supplement your knowledge about your organization’s compliance needs. Use the More Information button below to request a copy of our Enterprise Training Packages sheet to see what our effective, affordable training model looks like.

This model is sustainable, compliant, affordable, and easy to track. Administrators are allowed to track the progress (0–100%) of their employees online anytime to ensure course completion, or reports can be proactively delivered to the administrators.

We are able to accommodate nearly any emergency preparedness, first aid and CPR, or related safety training course topic needed. Our training medians consist of a multitude of options extending from online to hands-on or blended techniques, including an in-house Train the Trainer program to meet core hands-on skills requirements, if needed. Check out some of our options below.

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Interested in finding out how Think Safe’s products can benefit your workplace? Simply contact Think Safe at 888-473-1777 or click on the More Information button, and we’ll be happy to contact you. Or, if you like what we do, refer us to a friend!

More InformationRefer a friend

CPR Saves Lives! 2,500 People Just Told Us So…

January 19, 2016

Source: CPR Saves Lives! 2,500 People Just Told Us So…

Check out this great piece from Social Discussion covering the CPR Saves Lives March, an event that was part of the Emergency Cardiovascular Care Update (ECCU) 2015 Conference, which is held by Citizen CPR Foundation. In this march, 2500 people came together to march through the streets of San Diego in order to raise awareness about sudden cardiac arrest, CPR, and AEDs. 

2500! We think that’s amazing! As a first aid technology distributor and a facilitator of first aid and CPR training certification, we know how critical emergency preparedness is. CPR and AEDs save lives—just see some of these lifesaving stories:

Newtown, PA
Northeast Iowa
Fitness Club
Wisconsin
Think Safe Employee
Chippewa Falls, WI

Think Safe is proud to be part of the emergency preparedness industry—proud to educate people how to respond when sudden cardiac arrest or other medical emergencies occur; proud to supply businesses with AEDs, AED management programs, and other first aid supplies; and proud to advocate for safer workplaces, better access to AEDs, and up-to-date information and training.

So, we were stoked to learn of the success of the CPR Saves Lives March! And we think everyone involved, including the thousands of people who turned out to march, deserves a shout-out for bringing emergency preparedness into the public eye in such a big way. Well done, everyone, and thank you!


Interested in finding out how Think Safe’s products can benefit your workplace? Simply contact Think Safe at 888-473-1777 or click on the More Information button, and we’ll be happy to contact you. Or, if you like what we do, refer us to a friend!

More InformationRefer a friend

Reducing Costs: First Aid & AED Servicing Program

December 3, 2015

first voice system

A new case study, prepared by Think Safe, provides the key resource material on proper yet lower maintenance servicing procedures, tools (including ordering and inspection logs and alerts), and reporting requirements. Additionally, the case study includes best-practice recommendations for medical and first aid programs in workplaces with a higher risk of injury.

The key focus of this case study is OSHA mandates (ANSI regulations) and how in-house safety programs can build refresher training into lower maintenance first aid or emergency medical preparedness programs.

To request a copy of this case study so you can learn how your workplace can benefit from this cost-saving information, simply call us at 319-377-5125 or click more information below and fill out the form.

More Information

 


Think Safe, Unique Life-saving Iowa Company, Receives Patent

June 12, 2014
US Patent 8,647,123B1 Issued to Iowa Company and Founders Paula Wickham & Annette Carter

US Patent 8,647,123B1 Issued to Iowa Company and Founders Paula Wickham & Annette Carter

Think Safe, a Cedar Rapids, IA based company and homegrown Iowa business that started from scratch, based upon the idea of an Iowa citizen, received its first patent in early 2014.  The idea formed what is now known as an Emergency Instruction Device (EID), a technology product being marketed all over the US and in other countries. On February 11, 2014, US Patent8,647,123 was issued and assigned to Retrac, Inc. (now doing business as Think Safe Inc. in Cedar Rapids, Iowa) and company founders and inventors.

Emergency Instruction Device (EID)

Emergency Instruction Device (EID)

The EID patent is a major milestone for Think Safe, which was originally founded in 2004 centrally focused on the idea of the EID.  The EID is often called a CPR & First Aid Assistance device, first aid tablet or talking first aid book and is the only dedicated technology device on the market today that offers first aid and CPR instructions to minimally trained or even untrained people during workplace or public rescue situations.  Key details of product functionality include American Heart Association compliance to cognitive feedback device recommendations, as seen here:  http://www.firstvoice.us/Products/FirstAidCPRAssist/tabid/790/Default.aspx.

The idea behind the EID  product was conceived by Annette Carter, a former flight nurse for St. Luke’s Hospital, to bring resources and knowledge during critical gaps in time between when a trauma occurs and when advanced medical help arrives.  Annette, during her long career of pre-hospital trauma care, saw how such a device could  help make a difference. Today, the Think Safe logo is “Making Minutes Matter” to emphasize the foundation values that remain important to the company going forward.

Dr. Donald Linder with the Emergency Instruction Device outside his hospital in Cedar Rapids, IA.

Dr. Donald Linder with the Emergency Instruction Device outside his hospital in Cedar Rapids, IA

The EID and responder kit systems that can be bundled with the EID provide not only essential and organized medical supplies,  but also audio and text instructions to coach people through emergency situations until help arrives.  Annette’s vision became a reality with the help of several co-inventors listed on the patent: Paula Wickham , Kirk Dighton, and Troy Mundt, who all served various roles in pre-market research or market introduction and sales or distribution of the EID.  The device has been beneficial during many lifesaving situations and testimonials shared by clients, and has had key endorsements in its short lifespan to date (click here for more details). 

The EID or “first aid tablet” can guide people through any major or minor first aid emergency and giving reminders or when to: call 911, check scene safety, use personal protection, provide treatment instructions including information on what not to do,  or what to do after the incident, including key tips on information record keeping or scene cleanup procedures.  Since its’ invention, the EID functionality has been converted to software that can work with any computer or technology device with WiFi access or downloaded software (ResQr) developed by Think Safe.  However, the EID continues to be Think Safe’s signature technology product and the company is proud of the lives it has helped to save as well as the awards we have received that showcase the innovation of the company.

First Voice Systems include an EID and other equipment such as an AED or first aid kit

First Voice Systems include an EID and other equipment such as an AED or first aid kit

The EID is often paired with various specialty first aid or responder kits or an Automated External Defibrillator (AED), depending on risks that exist at the client’s organization or workplace.  Think Safe is an established manufacturer, wholesaler, training services provider, and overall integrator, bringing clients the products and services packages that they need or want to help mitigate risks, decrease panic, and provide confidence during emergency, first aid, or medical illness situations.  The device even allows for users to switch languages mid-instruction for translation of instructions to any other languages also on the EID.  In the United States, the device is sold with English and Spanish as the key default languages.

Think Safe has other patents that are in process and has already filed continuations on the existing patent that protects additional product developments and other unique features of the technology offering.  “You can expect to see more patents issued to Think Safe as the company matures and our product offerings mature and grow in popularity and change based upon customer needs or desires”, states Paula Wickham, Think Safe President.

Think Safe is committed to using technology to develop, manufacture and provide innovative products and solutions which improve training and access to CPR, First Aid, and other essential care during emergency situations, setting new standards for comprehensive emergency readiness and response.  We manufacture innovative products for first aid technology and are a major wholesaler for devices like our First Voice Emergency Instruction Device (EID) and all brands/makes/models of Automated External Defibrillators (AEDs), including services that make things easier for our dealers and customers.  Think Safe’s products are available under the First Voice product line brand name, ResQr, or RescueMate brand name in various countries today.  Think Safe primarily sells the First Voice product line through established distributors or dealers and continues to selectively add new dealers, based upon geographic area or industry focus of the dealer.

Check out our http://www.think-safe.com or http://www.firstvoice.us websites for more information on the products outlined on this blog post or other products and services developed by Think Safe to include: First Voice AED online web-based program management software and First Voice Compliance Management System Software (SaaS offerings);  First Voice AED program medical oversight services;  First Voice or American Heart Association First aid & CPR training (online Elearning, blended learning, or in-person instruction); and other safety-related products and services.

Think Safe won a SAXCIES award for "Best New Safety Product" for the Emergency Instruction Device (EID) invention

Think Safe won a SAXCIES award for “Best New Safety Product” for the Emergency Instruction Device (EID) invention

For more information on the Think Safe EID, check out the product on our website or fill out the form below!


Recertified Automated External Defibrillator (AED) Shopping?

April 8, 2014

Why buy recertified?  Is it safe?  Recertified AEDs are becoming more popular now that the AED industry is about 25 years old.  There are certain times when a recertified AED may be more viable than a new AED.  Primarily these situations are driven by budget but they also may derive from the need for brand consistency and perhaps the AED manufacturer is no longer making a certain model/brand.

• Zoll AED Plus: 7 years
• Zoll AED Pro: 5 Years
• Cardiac Science Powerheart G3: 7 years
• Cardiac Science Powerheart G3 Pro: 5 Years
• Physio-Control LifePak CR Plus: 8 years
• Physio-Control LifePak CR Express: 5 years
• Physio-Control Lifepak 1000:   5 years
• Heartsine Samaritan PAD AED: 10 years
• Defibtech Lifeline AED:  5 years
• Philips HeartStart Onsite AED:  5 years
• Philips HeartStart FRx AED:  5 years – See more at: http://www.aed.com/new-vs-re-certified-aeds#sthash.fmpbzgHL.dpuf

There are many questions when purchasing used or recertified AED devices.   The truth is that  people should not be able to tell the difference between a new and/or used recertified AED.  What are the differences?

New AED

  • Never been used
  • Longer warranty (usually 5-10 years)
  • New battery, electrodes, and accessories

Recertified AED

  • Previously used (usually traded-in when customer switches models or upgrades, sales rep demo unit)
  • Tested/Passed Tests done by biomedical certified professionals before resold
  • Warranty (3 months to 5 years, varies by company certifying or brand/model)
  • New battery, pads, but some other accessories may be used (case, download cable, etc)
  • Required to meet same performance standards as new devices
Are Recertified AEDs safe?  They are deemed safe only if the source performs the right testing and recertification procedures checklists are followed.

AED Recertification Checklist and Questions to Ask:

AED will be upgraded to current software updates for brand/model and current AHA guidelines (if upgrade available from manufacturer)

Each unit is connected to a defibrillator analyzer to simulate a shockable rhythm, and 3 shocks are delivered to assure the joule output is within FDA guidelines

All device and performance information is recorded and stored in both electronic and paper form

Visual inspection to ensure AED is in acceptable cosmetic condition

Device is thoroughly and meticulously cleaned

AED is accessorized and made patient-ready with electrodes and batteries installed

AED is turned on to initiate self-test that assures it is ready to be used in a rescue event

Battery and Pad expiration dates are recorded for automated setup of client reminders 90 days in advance of any replacement needed by end user

Package for shipment is prepared; AED should be shipped without battery installed

Quality Control inspects package for proper accessories and compared to packing slip

Order is professionally packed in accordance to Fedex/UPS regulations

AED tracing is submitted to the original manufacturer in accordance with FDA regulations

Before purchasing a recertified AED you should ask the dealer questions aside from finding out their conformity to testing procedures above.  Here is a list of appropriate questions to ask before buying and finding out the hard way that your investment was not a wise choice.

  • What is the warranty of the device?  What does the warranty cover?  What was the original factory warranty that has expired?
  • Are these units tested and what’s the process?
  • Are you an authorized dealer? For all manufacturers and brands?
  • Is the unit in stock? What is the serial number? When was it manufactured?
  • What is the return policy?
  • Does your company have liability insurance? (products and Errors & Ommissions/Professional? & General)?
  • Does the company provide any indemnity coverage or insurance certificate?
  • Does the device come with a loaner program if servicing is needed?
  • What accessories come with the AED?  Does 1 or 2 sets of pads come with it?  A case?  Download/upload cable or accessory?  User guide?  Operating manual?
  • Do you need to register the device with the manufacturer or will they?
  • What shape / condition is the unit in?  Can you see a picture? Was it used daily or infrequently?
  • Is this a monophasic or biphasic unit? (all AEDs should be biphasic per current AHA guidelines; older models may be monophasic)
  • Is there a training DVD or link that shows how to use the AED? Have them provide this, if so.
  • How expensive are replacement batteries and pads/electrodes?  How often do they need to be replaced?
  • How easy to find are the consumables – batteries and pads?  Is the manufacturer still manufacturing them?  Are they available after-market or generic?
  • How much would servicing cost if the AED needed servicing?  What are the procedures for servicing?
  • Is the most current software available installed on the unit?
  • Doe the device come with free download software and accessory tool?
  • Are recycled batteries available for the AED? What are the costs? Availability?
  • What is the perceived life left on this unit?
  • Is there a trade-in program for trading up to another AED (new or recertified) in the future?

Can You Tell Which AED
is New vs Recertified?

Our goal at AED.com is to give you outstanding service and
prodducts of the highest quality regardless of whether the
product is New or Recertified. We know you cannot tell
the difference in the products, but we assure you that one
of them is not new. That lack of distinction is the result we
labor for on every recertified device we sell.

– See more at: http://www.aed.com/new-vs-re-certified-aeds#sthash.fmpbzgHL.dpuf

Can You Tell Which AED
is New vs Recertified?

Our goal at AED.com is to give you outstanding service and
prodducts of the highest quality regardless of whether the
product is New or Recertified. We know you cannot tell
the difference in the products, but we assure you that one
of them is not new. That lack of distinction is the result we
labor for on every recertified device we sell.

– See more at: http://www.aed.com/new-vs-re-certified-aeds#sthash.fmpbzgHL.dpuf

Our goal at AED.com is to give you outstanding service and
prodducts of the highest quality regardless of whether the
product is New or Recertified. We know you cannot tell
the difference in the products, but we assure you that one
of them is not new. That lack of distinction is the result we
labor for on every recertified device we sell. – See more at: http://www.aed.com/new-vs-re-certified-aeds#sthash.fmpbzgHL.dpuf

GO GREEN. GET RECERTIFIED!

Think Safe has recertified devices!  Need budget relief?  For current in-house inventory of available recertified AEDs and pricing from Think Safe (and all answers to the questions above about these recertified AEDs), please complete the form below, or call us at 888-473-1777.


Think Safe’s Unique Solutions Integrator Approach to Workplace Emergency Preparedness

April 7, 2014

Think Safe recently developed an integrated solution for one of the nation’s leading providers of accounting, tax and consulting services. This new client has more than 6,000 employees and associates in about 75 cities nationwide. The client’s goal was to have a best practice first aid program to include Automated External Defibrillators (AEDs) and appropriate first aid supplies that ensured a high-level of readiness at all times yet was user-friendly and affordable. The company’s office suites are low risk of injury workplaces but a specific goal was to address the need to respond to the nation’s biggest killer – Sudden Cardiac Arrest (SCA) – which claims the lives of over 300,000 people annually.  Key decision makers at the company were well aware of some key information that OSHA had released on the topic. ” Employers should consider use of AEDs at their work sites to reduce the time to defibrillation with the goal of improving survival.”

These offices are now fully equipped to deal with any medical illness or injury-related emergency situations with their investment of proper first aid equipment, AEDs, and site specific employee training. This program and client showcase how multi-facility organizations can implement affordable employee benefit programs and safety practices that offer improved emergency preparedness across a common culture without human resources drain or capital drain.   The average cost per employee for the entire program was less than $2 per employee per year over a 5 year period (the costs drop to pennies per employee after that).

Will they ever get a return on this minimal investment?  Well, is saving even one life enough of a return?  One employee shared a story of an event that occurred at their office,  “An employee was walking by a tax partner’s office when she saw him slumped over his desk. It looked like he was sleeping so the co-worker went into his office and found him unresponsive.  The co-worker immediately initiated the Emergency Response Plan (ERP) and an AED was retrieved by a tax secretary.  The secretary used the AED and revived the tax partner (shock was advised by the AED) while someone else called 911.  The tax partner was very fit and in good shape so it was a surprise to everyone when they found out he had a cardiac arrest.  The tax partner survived thanks to the AED machine and the quick action by the employees. The paramedics and doctors said the partner would likely have not have survived, if the defibrillator had not been used at the office and they had waited for EMS to arrive.”

In choosing Think Safe the above medical-related first aid emergency could be addressed.  However, Think Safe was picked as the provider of choice because they offered a unique, innovative, simple & user-friendly, and affordable AED and first aid program solution for other emergencies that might occur at the workplace.  Think Safe is the manufacturer and patent owner of the First Voice Emergency Instruction Device (EID) and this “first aid tablet” can guide employees through any major or minor first aid emergency and giving reminders or when to: call 911, check scene safety, use personal protection, provide treatment and how to or what not to do,  and what to do after the incident or during for record keeping.

Each client location implemented the following First Voice equipment and services (see picture):

Easy to access medical-related emergency equipment including AED, first aid kit,  Emergency Instruction Device (EID) and signage.

Easy to access medical-related emergency equipment including AED, first aid kit, Emergency Instruction Device (EID) and signage.

 

AED in carrying case with adult 4 yr pads, 4 yr battery and full 10 year warranty

Alarmed AED wall-mounted cabinet (helps aid in notification of AED use; response needed when alarm sounds)

“V-shaped” Wall sign  (8×10” faces) for above AED cabinet to help improve visibility of AED location from any angle

Tamper Evident AED Fast Response Scissors/Razor Kit with use instructions

Laminated AED Use Protocols (attached to AED case for easy reference during AED use)

Think Safe’s Patented First Voice Emergency Instruction Device (EID) (automated first aid tablet, http://www.think-safe.com/FirstVoice/EmergencyInstructionDevice/tabid/285/Default.aspx)

50 Person OSHA/ANSI Compliant First Aid Kit with Pocket Refill System  (comes with tamper-evident seals)

 

To ensure legal protection and ongoing program compliance Think Safe also provided the following services:

Online & Blended Certified Training for CPR/First Aid/BBP (ILCOR/ECC/AHA/Red Cross/National First Aid Science compliant) that comes with Course Completion Tracking & Includes Refresher Training & Tracking

Training DVD or online training link for “Brand of preference” AED picked (HR Dept keeps this DVD and uses corporate key code for free AED training to provide any new employees or for use at employee meetings as a refresher training tool)

Think Safe documents provided for workplace postings help communicate key information. (Included with Site Administrator Toolkit)

Site Administrator Tool Kit to include all AED Program Communication Tools (AED Site Assessment assistance (where to put AED), Company-wide AED information distribution & Email notice templates, CPR/AED posters, AED policy template, Emergency Response Plan (ERP) documents & integration, EMS Notification/Registration, “AED Equipped” location stickers to remind employees of AED location inside office, inspection tag system, AED location thumbnail decals for evacuation/exit charts at facilities, Free AED prescription, and more…)

Online First Voice Manager AED Program Management Software for Auto Notification Reminders, Tracking & Reporting on AED consumables (pads, battery) and any first aid or other safety program supplies or training www.firstvoicemanager.com (works on any mobile device or PC with internet access)

Mobile compatible AED Inspection Tool with Continual 24/7 AED Maintenance Log Redundancy & Backup (proves AED was maintained if there is an incident involving use and someone does not survive; legal protection)

State/Local AED Owner Civil Liability Immunity Law Compliance & AED Program Medical Director Oversight, as needed

Equipment Recall Advice, Guidance and Warranty Servicing

Free AED Post-Event Review Technical Support & Incident Assistance

Free replacement pads/battery after any AED use event

Phone Technical Support or Online Technical Support

Contact us and mention this blog post and we’ll make sure you get a free site assessment and Site Administrator Toolkit information. 

Let Think Safe provide you more information on this unique, effective solutions integrator approach to workplace emergency preparedness, AED programs, or first aid programs.  Please  fill out the form below,email us or call us at 319-377-5125. 


Philips AED Recall

March 3, 2014


Philips has recently issued a recall on their HeartStart Home and OnSite (HS1) AEDs.

Affected Devices :  Serial Number A13G-#####

If you have purchased a Philips device in 2013 or after,  please read the information below to see if you are affected. If you are affected contact Philips immediately for a replacement device at 1-800-263-3342 and select OPTION 5.  Live technical support is available Monday through Friday, 7:00AM to 5:00PM PST.  You can also leave a message 24 hours a day, seven days a week and a customer support representative will return your call promptly on the next business day.

Read the letter from Philips:

Philips Field Note 2014 FEB 10

Models Affected: M5066A and M5068A.  Affected Devices have Serial Number A13G-#####

Problem: Contact pins contaminated preventing a connection from pads cartridge to the AED.

Other AEDs under recall:

Recall Date: 01/13/2012
Title: Cardiac Science Notifies AED Customers of Voluntary Medical Device Recall.
Units: Cardiac Science Powerheart, CardioVive, CardioLife; GE Responder and Responder Pro; and Nihon-Kohden Automated External Defibrillators (AEDs)
selected Powerheart models, 9300E, 9300P, 9390A, 9390E, 11,000 units worldwide.
Issue: Cardiac Science is conducting a voluntary recall of a limited number of automated external defibrillators (AEDs) manufactured between July 1, 2011 and December 30, 2011. The affected AEDs contain a circuit board manufactured with a component that may fail unexpectedly due to a supplier manufacturing defect. If the component were to fail during a rescue attempt, the AED may not deliver defibrillation therapy. This issue was detected at the Cardiac Science factory through our standard quality control processes. We have no reports of this issue impacting a rescue. This action is being conducted with the knowledge of the appropriate Regulatory Agencies.
Fix: enter serial number, if on the list contact Cardiac Science and have repaired at no cost.
Alert Documentation
Need help with recalls for your device? Contact Think Safe!
Recall Date: 06/29/2010
Title: Mandatory Software Update for Field Correction: AED resistor and AED relay
Does your unit need to have the 11/13/09 corrective action?
Fix: enter serial number, if on the list download and install the software update
Alert Documentation
Need help with recalls for your device? Contact Think Safe!
Recall Date: 02/03/2010
Title: Cardiac Science Notifies AED Customers of Voluntary Medical Device Recall
Fix: If on the list, remove from service immediately. CS will replace the AED
Need help with recalls for your device? Contact Think Safe!
Recall Date: 11/13/2009
Title: Voluntary Medical Device Correction: AED resistor and AED relay
Fix: Install mandatory software update on all models
Alert Documentation
Need help with recalls for your device? Contact Think Safe!
Recall Date: 10/09/2009
Title: Factory-Testing Corrective Action
Fix: If on the list, send unit to CS for testing
Need help with recalls for your device? Contact Think Safe!
Recall Date: 12/03/2014
Title: PadPro and R2 Multi-Function Defibrillation Electrodes because they will not work with Philips FR3 and FRx AEDs.
Units:
  • Adult Radiotransparent Electrode
    • Catalog Number: 2001H, 2001H-C, 2001H-PC, 2516H, 2516H-PC
  • Pediatric Radiotranslucent Electrode
    • Catalog Number: 2603H
  • Mini Pediatric Radiotranslucent Electrode
    • Catalog Number: 2602H
  • Pediatric R2 Multifunction Electrode
    • Catalog Number: 3115-1750
  • R2 Multifunction Electrode
    • Catalog Number: 3115-1751

Issue: Electrodes will not work with Philips FR3 and FRx AEDs. Philips made changes to the connector design of their FR3 and FRx AEDs. Because of these changes, the CONMED electrodes will no longer work with these AEDs. The FRx AED requires electrode pads be connected to the device before it is used. The AED will make a continuous alarm chirp to alert the user that the correct pads are not connected. The FR3 does not require electrode pads to be pre-connected. Users will not know that the pads do not work until they try to use the AED. This may result in a delay in delivering the electrical therapy needed to revive a patient. Delay in therapy could result in serious injury or death.
Need help with recalls for your device? Contact First Voice!
Recall Date: 03/14/2011
Title: Defibtech LLC, Lifeline and ReviveR AEDs: Software Defect May Cancel Shock
Units: Model DDU-100 series with software version 2.004 or earlier, sold under the brand names Lifeline and ReviveR.
65,885 AEDs distributed in the United States are subject to this recall.
Issue: AEDs using software version 2.004 or earlier may cause the device to cancel shock during the charging process. Failure to provide appropriate therapy may result in failure to resuscitate the patient.
Fix: Customers can check the nine-digit serial number on the back of their AED against the list published by Defibtech to see if their devices are affected.
Need help with recalls for your device? Contact Think Safe!
Recall Date: 05/21/2010
Title: Defibtech LLC, DBP-2800 Battery Pack for ReviveR AED
Units: DBP-2800 Battery Pack for the Defibtech ReviveR AED
Fix: Contact Defibtech for correction
Need help with recalls for your device? Contact Think Safe!
Recall Date: 09/12/2012
Title: HeartSine Samaritan 300/300P PAD Voluntary Recall
Units: HeartSine Samaritan 300/300P PADs, if your unit was recalled you will have received a letter directly from HeartSine.
Units affected are:
0400000501 – 0700032917
08A00035000 – 10A0070753
10C00200000 – 10C00210106
Issue: Off/On issue, battery management software issue.
Fix: Contact Think Safe 319-377-5125, 8 AM through 5 PM CST, Monday through Friday
Alert Documentation
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Recall Date: 07/19/2013
Title: 2013 class 2 recall of Lifepak 500 AED (all parties contacted so no remaining devices left to be upgraded)
Units: LIFEPAK 500 PART NUMBERS: 3011790-001568, 3011790-001574, 3011790-001627, 3011790-001634, and 3011790-001650.
Issue: The LIFEPAK 500 Automated External Defibrillator (AED) could be susceptible to malfunction due to an assembly error. If affected, the malfunction would be the result of internal shorting on a printed circuit board assembly and could render the device inoperable.
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Recall Date: 04/10/2013
Title: 2013 CR Plus and Express AED recall: (over 130,000 AEDs affected)
Units: LIFEPAK CR Plus and LIFEPAK EXPRESS defibrillators. Product part’s numbers: 3200731-xxx, 3202177-xxx, U3200731-xxx, and U3202177-006.
Issue: LIFEPAK CR Plus or LIFEPAK Express Automated External Defibrillators (AEDs) are recalled due to the potential to experience an early internal battery depletion issue.
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Recall Date: 07/ 26/2011
Title: 2011 Lifepak 500 recall:
Units: LIFEPAK 500
Issue: The potential reliability issue is the result of a design characteristic of a SRAM (Static Random Access Memory) electronic component on the main printed circuit board assembly.
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Recall Date: 07/31/2009
Title: Physio-Control Inc., LIFEPAK CR Plus Automated External Defibrillators (AEDs)
Units: Physio-Control LIFEPAK CR PLUS AEDs with the serial numbers below are affected by this recall.
Serial Numbers:
37026963, 37026983, 37026984, 37026997, 37027002,37027008,
37027039, 37027040, 37027049, 37027053,
37027063, 37027065,
37027066, 37027070, 37027071, 37027073, 37027075, 37027090,
37027099, 37027105
37027122, 37027197, 37027529, 37027569,
37031393,
37037850, 37037893, 37037986, 37038002, 37038211,
37038365, 37135986, 37154526, 37154638
Issue: An extremely humid environment may cause the LIFEPAK CR Plus AED to improperly analyze the rhythm correctly and may cause the device to delay or fail to delivery therapy.
Fix: Contact Physio-Control Customer Care
1-800-442-1142, 6 AM through 4 PM Pacific Time
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Recall Date: 10/30/2008
Title: CR Plus 2008 recall:
Units: LIFEPAK CR Plus
Issue: The device may not power on although it indicates it is ready for use and would not be able to provide defibrillation therapy.
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Recall Date: 10/30/2008
Title: 2008 Lifepak Express recall:
Units: LIFEPAK Express
Issue: The device may not power on although it indicates it is ready for use and would not be able to provide defibrillation therapy.
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Recall Date: 08/04/2007
Title: Lifepak 500 – 2007 recall
Units: biphasic LIFEPAK 500 automated external defibrillators (AEDs) with software version 4.4 or lower; Part Nos. 3011790-XXXXXX, D3100790-XXXXXX, and U3011790-XXXXXX . (XXXX indicates various non-contiguous numbers)
Issue: Reduced Shock- the device may deliver 100 Joule (J) to a patient, which is less than the recommended factory minimum default setting of 200 J.
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Recall Date: 06/21/2007
Title: Lifepak Express – 2007 recall
Units: LIFEPAK EXPRESS defibrillator
Issue: Premature battery depletion due to electrical component failure
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Recall Date: 06/21/2007
Title: CR Plus – 2007 recall
Units: LIFEPAK CR Plus
Issue: Premature battery depletion due to electrical component failure
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Recall Date: 03/29/2007
Title: CR Plus – 2007 (march) recall
Units: LIFEPAK CR Plus
Issue: LIFEPAK CR Plus defibrillators with software version 1.16 or lower may miscalculate the HLC battery capacity and result in the CHARGE-PAK battery charger icon/indicator to display and falsely indicate battery needs replacement.
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Recall Date: 02/23/2006
Title: CR Plus – 2006 recall
Units: LIFEPAK CR Plus
Issue: One of the printed circuit board assemblies may be contaminated with solder flux which can cause a short that may render the device inoperative.
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Recall Date: 02/22/2006
Title: Lifepak 500 – 2006 recall
Units: LIFEPAK 500
Issue: Component leads may have intermittent connection to the printed circuit board assembly pads – which could render the device inoperative.
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Recall Date: 10/19/2005
Title: Lifepak 500 – 2005 recall (cases)
Units: a) Hard shell carry case for the Lifepak 500 AED.
Catalog number 3005384-000 through 002,
Recall # Z-0004-06;
b) Hard shell carry case for the Lifepak CR Plus.
Catalog number 3201582-000 through –002,
Recall # Z-0005-06
Issue: Some hard shell carry case for Lifepak 500 and Lifepak CR Plus automated external defibrillators may have blocked pressure vent which may make it difficult to open the case after a sudden decrease in altitude (such as in aircraft landing or mountain descent).
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Recall Date: 10/04/2005
Title: Lifepak CR Plus – 2005 recall (cases)
Units: Hard shell carry case for the LIFEPAK CR Plus.
Issue: Some hard shell carry case for LIFEPAK 500 and LIFEPAK CR Plus automated external defibrillators may have blocked pressure vent which may make it difficult to open the case after a sudden decrease in altitude (such as in aircraft landng or mountain descent).
Fix: On 7/12/05 the firm issued a letter to customers instructing the customers to inspect the cases for blocked vent. If the customer noted that the vent was blocked, to contact the firm for a replacement case. The firm provided response cards for the customers to return stating they had inspected their units.
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Recall Date: 03/10/2005
Title: Lifepak 500 2005 recalls
Units: LIFEPAK 500
Serial numbers – various, noncontiguous Part numbers – 3005400-XXX, D3005400-XXX, U3005400-XXX
Issue: Potential to not detect patients at the low end of the patient impedance range.
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Recall Date: 02/03/2005
Title: Certain Medtronic LIFEPAK 500 Automated External Defibrillators
Class 1 Recall
Units: LIFEPAK 500 automated external defibrillators (AEDs), part numbers 3005400-XXX, D3005400-XXX and U3005400-XXX. This action affects 1,924 devices. All were manufactured in 1997.
Issue: The affected AEDs may display a “Connect Electrodes” message and then will not defibrillate the patient, even when the electrodes are properly connected.
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Recall Date: 07/20/2004
Title: Lifepak 500 – 2004 recalls
Units: LIFEPAK 500
Issue: Potential for batteries to malfunction due to battery cell rupture.
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Recall Date: 06/12/2003
Title: Lifepak CR Plus – 2003 recall
Units: LIFEPAK CR Plus
All serial numbers below 31058753
Issue: Defibrillation therapy may be delayed or not delivered for persons needing defibrillation therapy.
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Recall Date:
Title: Lifepak Express – 2006 recall
Units: LIFEPAK EXPRESS
Part number 3202177-00 through -002 Serial numbers listed above with the CR Plus
Issue: One of the printed circuit board assemblies may be contaminated with solder flux which can cause a short that may render the device inoperative.
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Recall Date:
Title: 2008 CR Plus recall:
Units: LIFEPAK CR Plus
Issue: This recall is being conducted due to the device being configured with the incorrect software for semi-automatic instead of fully automatic use. When the device is needed for a cardiac arrest emergency, the device will require that the user press the shock button instead of automatically delivering a shock as per the normal operation of the fully automatic device.
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Recall Date: 2/14/2014
Title: Feild Safety Notice: Contact Pin Contamination
Units: A limited number of Philips HeartStart Home and OnSite (HS1) models M5066A
and M5068A are affected by this action. Philips has identified the serial numbers
of all affected devices.
Issue: In a limited number of HeartStart Home and OnSite (HS1) AEDs, one or both
contact pins may be contaminated by residue from the soldering process. This
contamination could prevent an adequate connection between the pads cartridge
and the AED.
Fix: If you are have an affected device, please contact Philips for a replacement AED at 1-800-263-3342 and select option 5. Live technical support is available
Monday through Friday, 7:00AM to 5:00PM PST. You can also leave a message
24 hours a day, seven days a week; a customer support representative will
return your call promptly on the next business day.
Please keep your AED in service until you receive a replacement if there are no
alternative defibrillators readily available.
Alert Documentation
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Recall Date: 12/28/2012
Title: Philips HeartStart FR2+ defibrillator discontinuance
Units: FR2+
Alert Documentation
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Recall Date: 10/30/2012
Title: AED Maintenance Information
Issue: Philips wanted to inform FRx and OnSite HeartStart AED owners of potentially misunderstood alerts from their AEDs.
Alert Documentation
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Recall Date: 06/02/2010
Title: Voluntary recall: Specific Philips HeartStart HS1 and FRx Defibrillators
Units: HS1 (models M5066A and M5068A) and FRx
(model 861304) automated external defibrillators. The units affected by the recall
were manufactured by Philips in March 2010.
Fix: Perform serial number look up on company website, company will direct further if
your unit is affected.
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Recall Date: 02/25/2009
Title: Welch Allyn AED 10 Recall Information
Units: Welch Allyn AED10 or MRL JumpStart defibrillator
* Part numbers 970300x, 970302x, 970308x, 970309x, 970310x, 970311x, where “x” specifies the language as English, Dutch, Danish, Chinese, French, German, Italian, Polish, Spanish, or European English
Issue: Low Energy Shock, Electromagnetic Noise Interference, Unexpected Shutdown During Use, Blown Fuse, Loss of Voice Prompts Shutdown in Cold Temperatures
Fix: Contact Think-Safe (888)473-1777
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Recall Date: 02/12/2009
Title: ZOLL Medical Corporation, ZOLL AED Plus Defibrillator, Class 1 Recall
Units: ZOLL AED Plus Defibrillator, Class 1 Recall Units Recalled: This product was manufactured from May, 2004 through February, 2009 and distributed from May, 2004 through February 9, 2009.
Issue: The AED failed to deliver the defibrillation energy.
Fix: The company sent their distributors and customers an initial recall letter on February 12, 2009 by certified mail. This letter instructed customers to replace their batteries every three years. The company then sent their distributors and customers a follow-up recall letter on March 31, 2009 by certified mail. This letter instructed customers to download new software for their devices and to remove any battery replacement reminder labels.
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